Return & Refund Policy

At RV Couture 24, each saree is handwoven and carefully quality-checked and packed before dispatch. As our products are delicate, handcrafted pieces, we accept returns only in limited circumstances, as outlined below.

Return Eligibility

We accept returns only if the saree arrives damaged, defective, or incorrect. To be eligible:

You must raise a return request within 48 hours (2 days) of delivery.
The saree must be unused, unwashed and undamaged, with all original tags and packaging intact.
You must share supporting photographs/video clearly showing the issue.

Non-Returnable Items

Customized or made-to-order products.
Items purchased on sale or with a discount.
Sarees that have been used, washed, or had their tags removed.
Products damaged due to mishandling after delivery.
International orders, which are non-returnable and non-refundable due to customs and logistics constraints.

How to Request a Return

Email us at contact@rvcouture24.in (or WhatsApp +91 82083 61967) within 48 hours of delivery.
Include your Order ID, the reason for return, and clear photos/video of the issue.
Wait for our confirmation. Please do not ship the item back before your return is approved.

Refunds

Once we receive and inspect the returned saree, we will notify you of the approval status. Approved refunds are processed to your original payment method within 7–10 business days. For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit.

Return Shipping

If the return is due to our error (a damaged, defective, or incorrect item), we cover the return shipping cost. For all other approved returns, return shipping is borne by the customer.